Putting Creators First: Fourthwall's Exceptional Customer Service
At Fourthwall, one core company value is "Creators, creators, creators." This means that we always put creators first. Our approach to customer support is centered around this idea, and our team is dedicated to helping creators succeed.
We offer support in a few key ways:
- For creators. Fourthwall's creator support and partner management teams are focused on making sure that creators are set up for success. Be sure to review Fourthwall’s Help Center and Blog to learn more about the resources and guides available to you.
- For supporters. When you design and sell products from Fourthwall’s product catalog, we also provide customer support for your fans – all under your brand! From answering general order questions to making address changes, our team is there to ensure that your supporters are treated with the same level of care as you would personally give them.
Fast and Efficient Customer Service for Creators
We are obsessed with providing the best possible customer service experience to our creators.
One of the key components of our creator support strategy is the quality of our team. Our team is made up of experienced professionals who are passionate about helping creators with any issues or questions they may have. Whether you need help with a technical issue or have a question about your account, our team is available to assist you. They have put together a slew of helpful articles and guides you can find in our Fourthwall Help Center, and if you ever need additional info or prefer speaking with someone, you can email our creator support team at support@fourthwall.com.
We strive to get back to you FAST. In 2023 our average first response time to creators has been under 7 hours. That means you can count on us to be there for you when you need us most.
In addition to providing fast support, we also have a partner management team that focuses on helping creators hit their goals. This team provides creators with guides, strategy sessions, live streams, and more. Be sure to Join Our Discord to get the latest advice from our team and fellow Fourthwall creators. Our goal is to help you succeed.
We always strive for perfection, but perfection is a journey and not a destination. Along the way, there will be mistakes, but when that happens, two things are important: how we react and that we do not make the same mistakes again. With our main value in mind, our team will always be there to help and find the best solution possible. As an example of our commitment to creator success, here is a video that streamer Frost Prime created about his experience with Fourthwall:
Supporting your fans: Fourthwall's Approach to Customer Support for your supporters
We don't stop at supporting creators. We also provide exceptional customer support for creators' customers; your fans. For either digital products or physical ones designed from the Fourthwall’s product catalog, we handle the customer support for all orders under your own custom support email branded to you. So your supporters are taken care of for whatever questions or issues they may have, including address changes, order updates, and more. We understand the trust you put in us to help your fans, and we do not take that lightly, which is why they get the same high-quality customer service as you get.
We strive to solve your fan’s requests equally fast, with the average response time being under 10 hours. That way, your supporters won’t ever need to wait to get rapid answers to their questions.
Learn more about Fourthwall’s support
At Fourthwall, we believe that creators deserve the best support possible, which is why we're constantly updating and improving our support services. Our team is here to help and support you every step of the way in your journey of creating content. And with our exceptional customer support for both creators and creators' supporters, you can trust that your entire community is in good hands with Fourthwall.
If you have more questions, be sure to review the following: